About HCLTech:

HCLTech is a global technology company, home to 221,000+ people across 60 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. To learn how we can supercharge progress for you, visit https://www.hcltech.com/about-us.

For better understanding here is the job description

Role: Development support Engineer (ML & Python)

Location: Austin TX (Although it is Remote, will have to visit office once in a Month)

Rate: $50/hr. per hour + benefits depending on experience and qualifications.

Job Description:

Pref skills : Machine learning python, SQL & linux

Good to have : Dev / User support experience

Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting client’s internal software application and tooling.

Communicate with co-workers to diagnose problems and resolve problems.

Prioritize a workload to ensure the most critical issues are resolved first and document standard support procedures that co-workers may follow.

Required skills:

Built and deployed Machine Learning (ML) models for advanced data analysis and predictive tasks using Pandas, NumPy, and Scikit-learn

Built and deployed machine learning (ML) models for data analysis and predictive tasks using TensorFlow and Scikit-learn, resulting in a 25% increase in predictive accuracy.

Roles and responsibilities

1. Respond to and triage support questions and support requests from Client engineers

2. Follow internally developed support processes and workflows

3. Communicate and escalate issues to the proper engineering teams or owners for resolution as necessary

4. Use Client’s tools to investigate problems and correlate them to release events or code rollouts

5. Extract relevant information from log files and other sources to debug, identify owners or root causes

6. Apply basic debugging techniques and relevant tools to clarify issues and add relevant information for owners

7. Write basic tools and test cases to improve the speed and quality of support

8. Work with technical writers to improve documentation in areas covered by support

Salary and Benefits:

Rate: $50 per hour depending on experience and qualifications.

Health Insurance: Comprehensive medical, dental, and vision insurance.

Retirement Plan: 401(k) with company match.

Paid Time Off: Generous PTO policy including vacation, sick leave, and holidays

HCLTech

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