Feb 15, 2024 - Meaningful Gigs is hiring a remote Customer Success Manager. 💸 Salary: competitive compensation package + equity options. 📍Location: USA timezones.

About Meaningful Gigs:

Meaningful Gigs is a Creative Matching Platform that uses AI to connect highly- skilled creatives to top brands like Starbucks, Johnson & Johnson, Amazon and Google. Our vision is to create 100,000 skilled jobs for Africans while redesigning the future of creative work.

As the Customer Success Manager, you will play a vital role in driving our business goals through building and retaining authentic relationships with our customers leading to retention and growth.

WHAT YOU'LL BE DOING:

Build authentic relationships with our enterprise customers.
Develop retention and renewal strategies to ensure our customer base remains loyal.
Actively manage competing priorities, demonstrating a sense of urgency, and maintaining strong organizational skills.
Building a customer community of advocates who will recommend our services.
Support and manage creative community on contract with our customers.

WHAT YOU MUST HAVE:

5-10 years of experience in an account management or customer success role in a 100+ person agency or high-growth, early-stage startup.
Enterprise experience.
Excellent problem-solving skills with an agency mindset.
Strong negotiator with a customer obsessed focus on retention and growing accounts
Experience working with creatives and a deep understanding of their skills and processes.
Advanced motivational and negotiation skills.
Relationship building with enterprise customers.
Retention and renewals.

**This role requires the employee to be available to work Eastern Time (ET) hours.

WHY MEANINGFUL GIGS?

Fully Remote, Forever.
Unlimited PTO (that you are actually expected to use!)
Competitive compensation package + equity options
Health benefits (medical/dental/vision/etc.)
Paid disability and maternity leave
Monthly wellness stipend
25 International, diverse and badass colleagues

Also: We are proud to be a highly inclusive company and an Equal Employment Opportunity employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every background, identity, abilities, and mindset to join us on our mission to create 100,000 jobs for Africa

Meaningful Gigs

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[Hiring] Customer Success Manager @Meaningful Gigs