Qualifications

To be successful in this role, the following skills and experience is desired:

Required Qualifications:

· 3+ years of experience in a customer-facing or support role in any of the following: technical escalation support, product support, developer support, IT DevOps, IT Admin/support, Systems Development, or Consulting or IT/Network Operations.

· 2+ years of experience in one or more of the following:

o Microsoft Azure Platform:

o Cloud Computing

o Microsoft Azure architecture and its components (Fabric, Compute, Storage, RDOS, Management Portal)

o Microsoft Cognitive Services (including Azure OpenAI) & IoT services (only required 1 of services)

o Knowledge of Service oriented architecture.

· Familiarity with development: tools, language, process, methods, troubleshooting

o Experience with Data Integration solutions and services

o Experience with Open-Source technology preferred

· Development/Coding:

o Experience with C#, JAVA, .NET, PowerShell, CLI, Cognitive Services (including Azure OpenAI) and/or IoT (only required 1 of services))

Experience with workflow automation tools like Power automate, Azure automation etc.

o Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise-level product

· Superior problem-solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems and develop solutions

Preferred Qualifications:

Experience in a Tier 2/3 environment is preferred
BS in computer science or engineering or equivalent industry experience is preferred.
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Soft Skills:

Passion for technology and customer supportability
Leadership - handle technically challenging and politically hot customer situations
Strong communications skills - excellent spoken and written English communication skills and the ability to present complex technical issues clearly and concisely to a general audience
Ability to drive meetings and discussions remotely with authority
Ability to develop and nurture relationships over long distances and remote technologies like Skype
Ability to partner within virtual teams and execute multiple technical initiatives simultaneously
Ability to work collaboratively with the Engineering teams to drive architectural changes to improve the stability of environments
Ability to prioritize core role responsibilities vs. other work requests received
Logical and critical thinking
Ability to deal with ambiguity under continual deadline constraints

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