Manager, Operations Data Science
Vancouver, Canada
Applications have closed
Binance.US
Binance.US is the crypto trading platform for US residents where you can buy, sell, and trade cryptocurrencies and alt coins with some of the lowest fees in the US. Start trading in minutes.Binance.US, one of the most recognized brands in cryptocurrency, is looking for a Product Data Science Leader to join our growing Data organization. You will be embedded as a leader in the Operations organization, working with and supporting the different aspects of the strategy and operations on a day-to-day basis. The ideal candidate is a strategic self-starter with a solid foundation in data science and proven track-record in operations data science with an obsession for customer satisfaction. You are not only strong in execution and delivery, but also extremely skilled in designing strategy, planning and building a team.
#LI-Remote
What You'll Do
- Build and execute an effective strategy and roadmap for the Operations Data Team
- Develop and foster a rigorous data-driven culture within Operations team
- Regularly assess different aspects of the operations to find the highest impact projects for operations team to have the maximum impact on customer satisfaction
- Conduct and oversee operations research and deep dive data analysis to prioritize operation efforts and improvement opportunities; leverage insights to develop data-driven business cases to inform and influence company’s strategy & roadmap to maximize the operations KPIs
- Define, measure and consistently track health, technical and efficiency metrics for the different parts of the company
- Find data solutions and prioritization from customer obsession point of view to ensure the best overall experience and service to the customer of Binance.us
- Collaborate with other teams like product, risk and compliance to ensure smooth experience for the end user of Binance.us
- Design and Build tools for the Operations team that help in automating processes and facilitating swift and smart decision making
- Conceptualize and prototype machine learning models to improve operations and Customer Success KPIs
- Recruit, Manage, and mentor a team of motivated operations data scientists/analysts
What You'll Need
- 6+ years prior experience in Data Science/Analytics
- 4+ years of experience at a customer centric tech company
- Fluency with SQL and expertise with R or Python
- Experience with designing and developing compelling data visualizations and dashboards
- Excellent operations understanding and deep knowledge of the related data science/analytics needs
- Knowledge in applied statistics (e.g. regressions, predictive modeling) and NLP (e.g. chatbot)
- Previous experience in Customer Success or Operations Data Science
- Excellent communication and presentation skills
- Ability to translate complex data into actionable insights for a non-technical audience
- Proactive and autonomous
- Experience in recruiting data scientists/analysts is a plus
Binance.US complies with Federal Transparency in Coverage regulations by providing this link to machine readable files related to the health plans offered to our employees. The machine-readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data including negotiated service rates, and out-of-network allowed amounts between health plans and healthcare providers.Kaiser Permanentewww.aetna.com
* Salary range is an estimate based on our AI, ML, Data Science Salary Index 💰
Tags: Chatbots Crypto Data analysis Finance KPIs Machine Learning ML models NLP Predictive modeling Python R Research SQL Statistics
Perks/benefits: Career development Health care
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