[Hiring] Senior Customer Success Manager (NA) @Kalibrate

Kalibrate • Full-time • Remote • $0 / year • 1m ago

Apr 27, 2023 - Kalibrate is hiring a remote Senior Customer Success Manager (NA). 📍Location: USA.

Kalibrate

We are the technology company whose software platforms provides microlocal insight so organizations can make location critical business decisions with confidence

We exist to help organizations make better decisions – so they can identify opportunities, understand risk, invest smarter, boost profits, and outperform the competition.

With the power of sophisticated data science, machine learning, and AI, we analyse countless data sources to identify the information that matters – enabling our customers to truly know their market and answer their most critical business questions.
We want to support a world without guesswork – where every organization has access to the insights that drive economic growth and shape successful communities, today and tomorrow. The Kalibrate team work across the globe, tirelessly supporting 300+ customers in 70+ countries.

The Role

The Customer Success Manager delivers a range of services to new and existing clients, onboarding new clients, owning the business relationship with clients post-implementation of our software, and supporting the Kalibrate team to retain our clients within the retail fuel industry.

As a subject matter and industry expert, clients rely on you to help them understand the opportunity for, and extract maximum value from, our software and services and build long term relationships along the way.

Kalibrate is looking for someone who will play the leading role (peer to peer), supporting clients inside the retail fuel pricing environment.

This role is a remote position based in North America and will require extensive travel.

What would we like you to bring to the table?

Experience of working within – or delivering services to – the fuels & convenience retailing, downstream oil & gas or grocery retailing industry sectors
Experience using SaaS and hosted environments
Spanish language is required, Portuguese is considered a distinct advantage
Highly developed English skills both oral and written
Effective interpersonal skills including well developed oral and written
communication skills
Strong relationship management skills and the ability to build and maintain
effective working relationships with clients at both user and senior management
levels
Strong time management skills and the ability to respond well to time pressures
and deadlines
Demonstrate resilience and the ability to influence and collaborate with internal
teams whilst under client pressure
Self starter able to work autonomously while flagging need for additional support
when required
Extensive travel may be required.

Desirable Skills & Experience:

- Business-to-consumer retail pricing experience is considered a distinct advantage
- Pre-Sales engineering, consultancy service delivery or business analysis skills gained
  
  in a commercial software environment
- CRM Experience, in particular Hubspot

Qualifications:

Degree standard in Business, Management, I.T. or Analytical subject or relevant experience is required

If this is you, then click that apply button!.