Oct 16, 2023 - Assurance is hiring a remote IT Engineering Manager. 📍Location: USA.
About this position
Millions of customers purchase insurance and other financial products through the Assurance platform every month. As we’re rapidly scaling our business and operations. We are looking for seasoned engineering leaders to scale up our engineering org and Corporate IT infrastructure.
In the role of Engineering Manager, you will take charge of leading the Corporate IT team and take ownership of the IT infrastructure that supports employees of Assurance. This critical infrastructure includes our corporate identity management (Azure Active Directory), our mailing service (Exchange Online), corporate Azure cloud infrastructure, and various productivity tools and security controls for our workforce.
Your responsibilities will encompass overseeing the team's initiatives, driving technical excellence, ensuring seamless delivery of IT projects, establishing technical roadmaps, and fostering collaboration across multiple cross-functional teams within our organization.
- Team Leadership and Management:
- Demonstrate exceptional leadership skills by guiding, mentoring, and motivating a team of skilled IT engineers, fostering a culture of continuous learning, collaboration, and high performance.
- Provide clear and effective direction to team members, set performance goals, and conduct regular performance evaluations to support individual growth and team success.
- Collaborate closely with stakeholders and leadership to comprehend requirements and translate them into actionable strategies and plans.
- Drive the execution of the Corporate IT Engineering team's roadmap, ensuring the successful delivery of initiatives within defined timelines and budget constraints.
- Set the technical roadmap and direction for the team, identifying areas for improvement and innovation.
- Work collaboratively with cross-functional teams to align priorities, resolve dependencies, and manage expectations throughout the project lifecycle.
Infrastructure as Code and Cloud Technologies:
- Oversee the implementation and adoption of Infrastructure as Code (IaC) practices using cutting-edge tools like Terraform to effectively manage Azure resources.
- Leverage cloud technologies, particularly Microsoft Azure and related services, to optimize infrastructure, enhance scalability, and improve operational efficiency.
- Stay abreast of the latest trends and best practices in cloud and IaC, fostering a culture of continuous improvement and innovation within the team.
IT Security and Observability:
- Drive the implementation of robust IT security practices, including multi-factor authentication (MFA), access controls, and comprehensive security assessments for Azure automations.
- Champion observability initiatives to bolster monitoring, alerting, and incident response capabilities for critical systems such as Exchange Online and Azure Active Directory.
- Collaborate closely with the Infosec Team to ensure adherence to regulatory requirements and industry standards.
- Establish and maintain effective vendor relationships, ensuring quality service delivery and adherence to service level agreements (SLAs).
- Coordinate with procurement and legal teams for vendor selection, contract negotiations, and ongoing vendor management.
- Proven experience in managing and leading IT engineering teams, fostering a culture of collaboration and high performance.
- Excellent experience in using Powershell to automate Azure, AAD, Microsoft365 environments.
- Demonstrated expertise in infrastructure management, including Azure Active Directory, Exchange Online, and cloud technologies.
- Experience with Infrastructure as Code (IaC) practices, using tools like Terraform to manage Azure resources.
- Strong understanding of IT security practices, including multi-factor authentication (MFA) and access controls.
- Proficient in collaborating with cross-functional teams and stakeholders to deliver IT projects successfully.
- Solid project management skills, ensuring initiatives are delivered within defined timelines and budget constraints.
- Knowledge of industry best practices and trends in cloud technologies and IT infrastructure management.
- Master's degree in Computer Science, Information Technology, or a related field.
- Previous experience in a leadership role within a fast-scaling organization or high-growth environment.
- Familiarity with other cloud platforms and services beyond Microsoft Azure (e.g., AWS, Google Cloud).
- Certification in relevant IT and cloud technologies (e.g., Microsoft Azure certifications, Terraform certifications).
- Track record of implementing observability practices and incident response capabilities for critical systems.
Assurance offers the best online insurance shopping experience; within minutes a customer can have instantly approved life, health, auto, or home coverage. We’ve simplified the online checkout process so that customers can get covered instantly online, and we’ve also built an on-demand workforce of licensed insurance agents that can speak with customers who want to talk to an expert, 24x7. Powering all of this is a cloud-first, event-driven, service-oriented-architecture, using the latest software frameworks. We combine our web technology with data science models at every step to make intelligent decisions about how we market to customers, what policies we recommend, and which agents we match to customers. Our mission is to make insurance easier, cheaper, and higher quality, for everyone – not just the affluent. Our team is humble, driven, and committed to improving the lives of millions.
We’ve pioneered many new technologies and are proud of many world-first technical achievements. We are the only company to pay commissions to on-demand workers with a real-time payment solution, so money earned is deposited into their bank accounts instantly, every day of the year; and to pay dynamic bonus rewards generated in real-time by machine learning models during phone sales calls. We developed a voice signature technology to enable customers to conveniently sign for their insurance policy over the phone. We built a completely serverless telephony platform that uses dozens of machine learning models to automatically optimize how we place phone calls to customers and connect them with sales agents on the platform.
In September 2019, Assurance was acquired by Prudential (NYSE:PRU; $36B market cap) to further the joint mission of improving financial wellness across the world. We are at the forefront of this exciting mission and are looking for experienced software engineers who are excited about the chance to rethink the insurance industry from the ground up in a technology-first manner.
We have 4 engineering offices worldwide in Seattle (headquarters), Toronto, Ft. Lauderdale, and Kathmandu. Each office has many teams of engineers; each team owns a set of software applications and business functionality. We work collaboratively across time zones and geographies, using Slack, Zoom, Github, and email. Engineers in remote offices will typically visit headquarters once or twice per year.
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Choose Assurance Because:
· Exceptional base salary plus bonus structure
· Comprehensive benefits which include, medical, dental, vision, 401K and more
· Unlimited paid vacation, sick leave, plus paid holidays.
· Growth opportunities, advance your career rapidly, we offer leadership development training and promote from within.
· Ongoing coaching and career development including individual and group coaching sessions.
· Fast paced, high performance environment.