Nov 19, 2023 - Kaizo is hiring a remote Customer Experience Specialist. 📍Location: European timezones.
As a Customer Experience Specialist, you're the go-to pro for building strong connections with our customers and ensuring a seamless integration of Kaizo into their daily operations. You play a central role in delivering top-notch service, becoming the customer's advocate, and building rock-solid trust. Ready to elevate experiences with Kaizo? Let's make it happen! 🚀
✨ Are you ready to embark on this journey with us?
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A minimum of 2 years of experience in a customer-facing role
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Proficiency in customer activation and onboarding
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Ability to excel in a fast-paced, ever-evolving work environment
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Exceptional command of both spoken and written English; knowledge of additional languages is a plus
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Previous experience as a Team Lead or Quality Control Expert in customer support is a significant advantage
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Preferably based in Portugal or the Netherlands (remote is also an option but within the EU time zone)
🗓️ What does your quest here entail?
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Interact with B2B customers for additional information related to tasks and projects assigned.
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Manage, analyze, and validate the data in internal systems related to churn, renewals, and revenue growth.
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Guide customers through onboarding, take ownership of their journey and collaborate seamlessly across teams to ensure each customer achieves successful activation.
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Maintain regular meetings with customers during their onboarding journey to offer continuous support and gather valuable feedback.
🦸 What’s all the fuss about?
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We leverage AI, gamification, and machine learning to help customer service agents become support champions
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We got named in Forbes' list of Top 25 Machine Learning Startups To Watch In 2020
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We are a super international team of 15 people and 10 nationalities
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We’re shaking up the customer service industry with our innovative solutions
🏆 What’s in it for you?
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An office right in the heart of Amsterdam or co-working in Portugal
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Great office gear: MacBook, tools, desks, chairs — there’s something for everyone
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Flexible schedule, remote work (within the EU time zone)
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Fun workstations (2019: Tuscany, 2020: Zoom 😢, 2021: Portugal, 2022: Italy, 2023: coming soon) & open holiday policy
Psst. Do you want to help us understand what makes you the best match for this role? Feel free to send us a 2-minute video motivation.
Up for a heart-to-heart?
