Dec 28, 2023 - Factoryfix is hiring a remote Customer Success Manager. 📍Location: USA.
FactoryFix is hiring a Customer Success Manager to support end-user adoption and success of our AI recruiting platform within our enterprise manufacturing customers. You will cultivate individual user, team, and account-level champions through training, support and community building.
- Manage onboarding, training and ongoing support for end-users
- Proactively drive platform proficiency and user engagement through account management
- Identify adoption gaps, user challenges, and emerging needs
- Develop guides, resources and community initiatives to foster account expertise and advocacy
- Track account health metrics; convey insights to expand user success
- Collaborate with Enterprise Account Executive on renewal planning, communications
- Gather end-user feedback to convey market needs to Product team
- 5+ years Customer Success experience in a B2B SaaS environment
- Strong user support experience developing product expertise
- Excellent relationship management skills
- An enthusiastic communication style
- Analytical skills to derive insights from usage data