Senior Revenue Operations Manager - Remote
Sunnyvale, CA
Sales – Revenue Enablement /
Full Time /
Remote
Clari’s Revenue platform gives forecasting accuracy and visibility from the sales rep to the board room on revenue performance - helping them spot revenue leak to answer if they will meet, beat, or miss their sales goals. With insights like this, no wonder leading companies worldwide, including Okta, Adobe, Workday, and Zoom use Clari to drive revenue accuracy and precision. We never get tired of our customers singing our praises because it fuels us to help them continue to achieve remarkable. The next generation of revenue excellence is here…are you ready to achieve remarkable with us?
About the Team
The Revenue team's mission at Clari is to lead the company and the market by selling the only platform purpose-built to run revenue. Our team's purview spans all things revenue — operations, new logos, account management, and sales development — as well as enablement, programs, and value engineering. We're responsible not just for creating and closing high-velocity pipelines, but also the programs and training that help turn pipelines into revenue.
About the Role
Clari is hiring a Sr. Revenue Operations Manager to support our Customer Success and Sales Engineering organizations. We are hyper-focused on maintaining industry-leading Net Dollar Retention metrics to help our Customers make the most of Clari for their revenue goals and provide a world-class customer experience.
This role is perfect for someone who not only loves the Customers but loves providing the data-driven insights and strategic planning to help the organization scale while improving the efficiency of all roles. Qualified candidates will have a firm grasp of data modeling, SFDC and related GTM tools, and the ability to clearly turn data into actionable insights. The role reports to the Director of Sales Operations and has a dotted line to the VP of Customer Success and Sales Engineering. This role will partner closely with the entire CSM and SE leadership team, and support work across the customer journey along with the Clari Rev Ops org.
This is a fully remote opportunity and can be worked from any location in the United States.
Responsibilities
- Provide proactive data and metrics via multiple platforms to provide actionable insights to the Customer Success team and leadership. They will keep a keen eye on CSAT, Customer Health, Usage, Adoption, Retention, and customer engagement
- Assist in the technology stack architecture to connect various data sources and expose key insights to the team. Leverage data from within a diverse set of tools including SFDC, Quip, Pendo, Snowflake, Gainsight, etc to architect a clean and connected flow of information between various tools
- Partner with our Analytics and Data Engineering teams to improve the CSM team’s usage of Customer Data. Refine, enhance, and build metrics like Customer Health Score, Propensity to Grow, etc. Build data pipelines that allow the CSM team to pull data from BI tools and push data to core tools like SFDC
- Partner with our Customer Success and Sales Engineering Program Managers to implement, measure, and enhance new programs and initiatives
- Drive improvement and standardization of QBRs/QBPs including dashboards, slide templates, areas of focus, and churn and adoption metrics
- Support the technology, process, and data for Clari’s Sales Engineers. Recommend ways to simplify process, improve tracking, and generally improve efficiency of the role
- Assist in FY Planning efforts including territory creation and balancing, budgeting and hiring plans, quota setting, and resource planning
- Drive improvements in BSM capacity and customer ratios to find areas of automation and enable CSM team members to service more customers effectively
- Manage Salesforce data hygiene, tracking improvement, and functionality in support of the Customer Accounts and all Expansion and Renewal Opportunities
Qualifications
- 7+ years of related Rev Ops / Sales Ops experience working within a high-growth company
- Salesforce experience, particularly with Accounts, Opportunities, and Contacts
- High-proficiency with Excel / G-sheets including the ability to pull and organize data and build analysis via pivots and models
- Ability to communicate data and processes effectively to stakeholders from the C-suite to individual contributors
- Process-oriented. Able to adopt existing processes, refine processes, and build processes from scratch
- Experience creating documentation and refining documentation
- Collaborative. Can advocate for the needs of various teams at once and find solutions to best solve each parties’ needs and concerns
Perks and Benefits @ Clari
- Remote-first with opportunities to work and celebrate in person
- Medical, dental, vision, short & long-term disability, Life insurance, and EAP
- Mental health support provided by Modern Health
- Pre-IPO stock options
- Well being and professional development funds
- Retirement 401(k) plan
- 100% paid parental leave, plus fertility and family planning support provided by Maven
- Discretionary paid time off, monthly ‘take a break’ days, and Focus Fridays
- Focus on culture: Charitable giving match, plus in-person and virtual events
It is Clari’s intent to pay all Clarians competitive wages and salaries that are motivational, fair, and equitable. The goal of Clari’s compensation program is to be transparent, attract potential employees, meet the needs of all current employees and encourage employees to stay and grow at Clari.
Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to specific work location, skill set, depth of experience, education and certifications.
The salary range for this position is $123,000 to $185,000. The compensation package for this position also includes stock options and company-paid benefits, including well-being and professional development stipends.
#BI-Remote
#LI-Remote
You’ll often hear our CEO talk about being remarkable. To Clari, remarkable means many things. We believe in providing interesting and meaningful work in a nurturing and inclusive environment. One that is free from discrimination for everyone without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. Efforts have to be recognized. Voices have to be heard. And work-life balance has to be baked into the very fiber of the company. We are honored to be recognized by Inc. Magazine and Bay Area News Group as a best place to work for several years running. We’d love to have you join us on our journey to remarkable!
If you feel you don’t meet 100% of the qualifications outlined above, we want you to apply! Clari believes in hiring people, not just skills. If you are passionate about learning and excited about what we are doing, then we want to hear from you.
Clari focuses on culture add, not culture fit. One of our values is One with Customers, and we know we can serve them better when we involve as many different perspectives as possible. Our team is made stronger by what makes you unique, so we hope you’ll bring your whole self to the job.
