Aug 17, 2024 - Iterable is hiring a remote Sr. Director, Talent Acquisition and Operations. đź’¸ Salary: $165,000 - $255,000. đź“ŤLocation: USA.
Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $200M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
How you will make a difference:
In this role, you’ll create and define a talent acquisition strategy in partnership with executive leadership to help Iterable hire and develop a world-class team. The Sr. Director, Talent Acquisition and Operations owns the recruiting function including ensuring a positive candidate experience and developing effective recruitment processes. Reporting to the Senior Vice President of People, you’ll lead a passionate and professional recruiting team and play a key role in Iterable’s success as we expand our international presence and continue our journey toward becoming a public company.Â
In this role you’ll get to:
- Define a comprehensive and forward-looking talent strategy in alignment with company strategy. Big topics for us are: Recruiting in a hybrid world, brand recognition, international, and DEI.
- Lead and develop a team of recruiters in the execution of full-cycle recruiting for all business functions.
- Partner with People, Finance, and Business Operations colleagues to fine-tune headcount planning, global mobility, and employment branding programs and processes.
- Analyze and optimize our hiring practices, keeping recruiting KPIs in mind, while ensuring a top-notch candidate experience.
- Partner with DEI on creating and executing Iterable’s employment brand strategy to ensure we are measuring our impact as it ties to company OKRs as well as maximizing our investment in events.
- Design, implement, and maintain scalable processes, tools & systems necessary to support the recruiting function globally - work with functional leads on the team to improve quality of hire, support ATS improvements, adapt & integrate new tools, drive TA commitment to data integrity and consistency while ensuring the team delivers excellent candidate experience
- Act as a centralized point of contact for all change management, stakeholder management, and communication activities to ensure consistency, high-quality deliverables, and successful, positive adoption of changes.
- Create and lead training to ensure the successful adoption of processes and tools and change initiatives
- Deliver and monitor a scaled resource model for real-time capacity planning and help to identify potential resource gaps and proactive resource reallocation to key areas
- Drive reporting and a reporting cadence to ensure visibility into progress to plan, delivery against SLAs, cost per hire, resource performance as well as other standard recruiting quality metrics to enable recruiting leaders and business leaders to make better decisions
- Execute robust process documentation and change management communication to drive consistency in service delivery to the business
- Build recruiting infrastructure that produces business intelligence and market mapping for all talent acquisition needs
- Use data and analytics to influence decisions and evaluate the effectiveness of recruiting processes and programs
- Partner with vendors to help improve and drive the use of all recruiting platforms
- Establish and manage vendor partnerships including tools and external agencies.
We are looking for people who have:
- A track record of successfully leading and building a highly effective TA organization that’s global and distributed in nature
- Proven experience driving TA strategy in alignment with company strategy, partnering with key stakeholders across the business
- Expertise managing through data to forecast hiring needs and team capacity, improve candidate experience, and identify the best sources for our jobs.Â
- Top-notch communication skills to keep executives, hiring managers, and the board informed of hiring progress at all times
- A successful track record of making DEI part of the TA team’s DNA, leading to tangible results in hiring efforts. Comfortable challenging and educating leaders appropriately on their role and how to improve. Â
- Strong collaboration skills across the organization
- Solid experience in a talent acquisition operations environment with in-depth knowledge of recruiting compliance, tools, systems, and processes.
- Compliance - EEOC, ADA, OFCCP (federal contracting, self-identification, record keeping)
- Tools/Systems: Greenhouse, Workday, Taleo, ADP
- Processes - recruitment process lifecycle > workforce planning > open headcount justification > job description > req creation > HM intake > job description >Â
- Ability to prioritize in a fast-paced work environment, pivot quickly based on changing business needs, and manage time appropriately
- Experience and knowledge of process excellence, business operations, and project management principles, methodologies, and tools.
- Experience collaborating with cross-functional teams to identify scalable solutions, set objectives, and drive change management 2)Leadership skills and proven experience managing and developing teams 3) Excellent verbal and written communication skills, with the ability to convey project strategies and goals
- Experience translating business challenges and questions into solutions
- Proven strategic, analytical, and problem-solving skills
- Experience with project management across multiple work-streams and in partnership with cross-functional stakeholders
- Experience with strategic operations, consulting, and designing data-driven recruiting program strategies
- Experience engaging directly with executive-level clients and stakeholders
- Experience training/mentoring/coaching team members
- You are data-driven, you collect, weigh, and analyze data to make and communicate decisions
- You live by our values: Trust, Humility, Growth Mindset, and Balance
Perks & Benefits:Â
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowanceÂ
- Monthly Professional Development allowanceÂ
- Pre-tax commuter benefits
- Complete laptop workstation
The US base salary range for this position at the start of employment is $165,000 - $255,000. Within this range, individual pay is determined by specific US work location, as well as additional factors, including job-related skills, experience, relevant education or training, and internal equity considerations.
Please note that the range listed above reflects only base salary. The total compensation package includes variable pay (where applicable), equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.