We are looking for a mentor to work with resources within and outside of existing Customer Experience (CX) team to leverage our data and provide an enhanced experience for our community. This role will need to collaborate and work with key groups and stakeholders across IT Services and the university. Representing ITS, the successful candidate will have strong collaboration, communication, and customer service skills to successfully partner with members across the community (at various levels).

To ensure that essential services are provided to the university community, a flexible schedule is required. The employee may be required to work outside his/her regular working hours and on university holidays.

Qualifications

Proficiency with a deep learning framework such as TensorFlow or Keras
Proficiency with languages such as JavaScript, HTML, Python, SQL, and C++.
Expertise in visualizing and manipulating big datasets (pulling from AWS, CRMs, etc)
Proficiency with OpenCV
Familiarity with Linux
Ability to select hardware to run an ML model with the required latency
Familiarity with ServiceNow and/or Microsoft Azure Bot Services preferred

Excellent interpersonal, communication and organizational skills are required. Excellent analytical and troubleshooting skills are necessary.

Strong written communication skills are preferred, as is the ability to adapt to and follow an organization’s voice, tone, and style.

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Horizon Health Care, Inc

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