Jun 26, 2024 - Turbit Systems GmbH is hiring a remote Customer Success Engineer. 📍Location: Germany.

Turbit develops and researches AI services for renewable energy assets and has established itself as a market leader in AI-based operational management of wind turbines in Europe.

Aufgaben

Join our customer success team as a Customer Success Engineer.

Monitor and analyze faults, failures, and anomalies (events) that Turbit detects using the state-of-the-art Turbit AI monitoring system.
Analyze the events with our software. Prepare a technical summary of the analysis and discuss it with our customers. Manage and document the process.
Communicate with customers regularly. Assist, support, and manage them and their internal processes to maximize their benefits from Turbit.
Plan, schedule and execute regular workshops with our customers.
Manage support tickets and communication with our customers.
Prepare, execute, and continuously improve our customer onboarding and customer success processes.
Educate our customers on how to use our software and engage with them individually.
Create teaching material and continuously improve it.
Identify and escalate complex issues to senior Customer Success members, Sales or the technical team.
Have an impact on hundreds of wind turbines in Germany and beyond.

Qualifikation

You have a background in mechanical engineering or a related field.

You are a recent graduate of an engineering degree (preferably Industrial or Mechanical Engineering or related).
You are really passionate about bringing value to customers and have a strong motivation to act independently on your own (you have the drive to reach out to customers).
You are fluent in written and spoken German and English (Our customers speak mostly German and English).
You love analytical thinking and have shown in the past that you are excellent at it.
You are eager to find a solution in difficult situations.
You know and can apply basic concepts of data science and data analytics and are highly motivated to learn more.
You have an open personality and positive charisma.
You are passionate about renewable energy.

Benefits

You'll be part of a startup making a significant impact. Our mission is to increase the efficiency of the renewable industry through our expertise in data analytics, software engineering, and data science.

Beautiful modern office in the heart of Berlin.
Home office and "work from where you want" culture.
Lunch Benefits.
Regular Team Events.
Your personal development has a very high priority for us.
Be creative and bring your ideas to life in an environment that cherishes innovation.
We are a diverse team that believes in the power of diverse people, perspectives, and experiences.

Does this sound like you? Then send us your application letter with a full CV. We look forward to getting to know you.

About the company

Turbit develops and researches AI services for renewable energy assets and has established itself as a market leader in AI-based operational management of wind turbines in Europe.

Turbit Systems GmbH

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[Hiring] Customer Success Engineer @Turbit Systems GmbH