Dec 03, 2024 - Hireframe is hiring a remote Fraud Analyst. 📍Location: Philippines, Mexico.

We are looking for a Fraud Analyst to join our team. In this role, you will monitor and analyze transactions to identify and respond to potential fraudulent activity, with a specific focus on the U.S. market. This position requires a keen eye for detail, strong analytical skills, and the ability to make quick, data-driven decisions. The ideal candidate will have a background in fraud detection within the financial or payments industry, as well as familiarity with U.S. fraud patterns and regulatory standards.

This is a full-time position and will follow US business working hours.

Duties and Responsibilities

Continuously monitor, review, and analyze transactions for potentially suspicious activity related to the U.S. market.
Utilize various fraud detection tools and methodologies to assess risk and identify fraud trends.
Prioritize cases and investigations based on risk level and potential impact.
Proactively detect and investigate suspicious transactions, coordinating with internal teams for deeper analysis when needed.
Maintain knowledge of the latest fraud schemes, tools, and techniques targeting U.S. customers, and apply this knowledge to protect the company.
Review and manage real-time fraud rules.
Document findings, maintain detailed case records, and escalate confirmed fraud cases according to company protocols.
Prepare regular reports on fraud cases, trends, and patterns for stakeholders.
Support compliance and regulatory reporting requirements relevant to the U.S. market.
File fraud disputes as per company procedures.
Respond promptly to all reported dispute claims.
Carefully investigate all claims of fraud and disputes, escalating complex cases to management.
File and resolve chargebacks and disputes efficiently, accurately, and within network and compliance standards.
Work closely with the Risk, Compliance, and Customer Success teams to enhance fraud detection and response capabilities.
Provide insights and feedback to improve fraud detection tools and models.
Assist in training and developing junior analysts on U.S.-specific fraud risks and mitigation strategies.
Work professionally with all clients, cardholders, networks, legal personnel, and law enforcement.
Collaborate with the Data Services team to develop reporting and KPIs.
Stay updated on U.S. fraud trends and regulatory changes impacting fraud prevention.
Identify areas for improvement in processes, tools, and techniques for fraud prevention.
Participate in ongoing fraud prevention training and development opportunities.

Requirements

Bachelor’s degree in Criminal Justice, Finance, Business, or a related field (or equivalent experience).
2+ years of experience in fraud detection and analysis, preferably in a financial or payments environment with a focus on U.S. transactions.
Familiarity with U.S. anti-fraud regulations and compliance requirements (e.g., REG E, UDAAP regulations).
Proficiency in fraud detection tools and case management systems.
Strong analytical and problem-solving skills with the ability to make quick, data-driven decisions.
Excellent communication skills, both verbal and written.
Ability to work independently and adapt to a fast-paced, changing environment.

Preferred Experience, Knowledge, and Skills

Certification in Fraud Detection or Prevention (e.g., Certified Fraud Examiner – CFE).
Experience working in an offshore or remote fraud analysis role.
Knowledge of machine learning or AI-driven fraud detection technologies is a plus

Benefits

Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:

Permanent remote work flexibility
Paid Time Off
Health Maintenance Organization (HMO) coverage
Annual performance bonuses
Dedicated coaches offer an extra channel of support and skill-building
Opportunities for professional growth

At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.

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[Hiring] Fraud Analyst @Hireframe