Dec 03, 2024 - Hireframe is hiring a remote Fraud Analyst. đź“ŤLocation: Philippines, Mexico.
We are looking for a Fraud Analyst to join our team. In this role, you will monitor and analyze transactions to identify and respond to potential fraudulent activity, with a specific focus on the U.S. market. This position requires a keen eye for detail, strong analytical skills, and the ability to make quick, data-driven decisions. The ideal candidate will have a background in fraud detection within the financial or payments industry, as well as familiarity with U.S. fraud patterns and regulatory standards.
This is a full-time position and will follow US business working hours. Â
Duties and Responsibilities
- Continuously monitor, review, and analyze transactions for potentially suspicious activity related to the U.S. market.
- Utilize various fraud detection tools and methodologies to assess risk and identify fraud trends.
- Prioritize cases and investigations based on risk level and potential impact.
- Proactively detect and investigate suspicious transactions, coordinating with internal teams for deeper analysis when needed.
- Maintain knowledge of the latest fraud schemes, tools, and techniques targeting U.S. customers, and apply this knowledge to protect the company.
- Review and manage real-time fraud rules.
- Document findings, maintain detailed case records, and escalate confirmed fraud cases according to company protocols.
- Prepare regular reports on fraud cases, trends, and patterns for stakeholders.
- Support compliance and regulatory reporting requirements relevant to the U.S. market.
- File fraud disputes as per company procedures.
- Respond promptly to all reported dispute claims.
- Carefully investigate all claims of fraud and disputes, escalating complex cases to management.
- File and resolve chargebacks and disputes efficiently, accurately, and within network and compliance standards.
- Work closely with the Risk, Compliance, and Customer Success teams to enhance fraud detection and response capabilities.
- Provide insights and feedback to improve fraud detection tools and models.
- Assist in training and developing junior analysts on U.S.-specific fraud risks and mitigation strategies.
- Work professionally with all clients, cardholders, networks, legal personnel, and law enforcement.
- Collaborate with the Data Services team to develop reporting and KPIs.
- Stay updated on U.S. fraud trends and regulatory changes impacting fraud prevention.
- Identify areas for improvement in processes, tools, and techniques for fraud prevention.
- Participate in ongoing fraud prevention training and development opportunities.
Requirements
- Bachelor’s degree in Criminal Justice, Finance, Business, or a related field (or equivalent experience).
- 2+ years of experience in fraud detection and analysis, preferably in a financial or payments environment with a focus on U.S. transactions.
- Familiarity with U.S. anti-fraud regulations and compliance requirements (e.g., REG E, UDAAP regulations).
- Proficiency in fraud detection tools and case management systems.
- Strong analytical and problem-solving skills with the ability to make quick, data-driven decisions.
- Excellent communication skills, both verbal and written.
- Ability to work independently and adapt to a fast-paced, changing environment.
Preferred Experience, Knowledge, and Skills
- Certification in Fraud Detection or Prevention (e.g., Certified Fraud Examiner – CFE).
- Experience working in an offshore or remote fraud analysis role.
- Knowledge of machine learning or AI-driven fraud detection technologies is a plus
Benefits
Hireframe provides nearshore and offshore staffing solutions, operating as a remote-first organization with team members located in the United States, Mexico, and the Philippines. Our robust benefits package includes:
- Permanent remote work flexibility
- Paid Time Off
- Health Maintenance Organization (HMO) coverage
- Annual performance bonuses
- Dedicated coaches offer an extra channel of support and skill-building
- Opportunities for professional growth
At Hireframe, we cultivate a supportive environment that fosters professional development and success, ensuring our team members thrive in their careers.
