Nov 19, 2023 - Kaizo is hiring a remote Customer Experience Specialist. 📍Location: European timezones.

As a Customer Experience Specialist, you're the go-to pro for building strong connections with our customers and ensuring a seamless integration of Kaizo into their daily operations. You play a central role in delivering top-notch service, becoming the customer's advocate, and building rock-solid trust. Ready to elevate experiences with Kaizo? Let's make it happen! 🚀

✨ Are you ready to embark on this journey with us?

A minimum of 2 years of experience in a customer-facing role
Proficiency in customer activation and onboarding
Ability to excel in a fast-paced, ever-evolving work environment
Exceptional command of both spoken and written English; knowledge of additional languages is a plus
Previous experience as a Team Lead or Quality Control Expert in customer support is a significant advantage
Preferably based in Portugal or the Netherlands (remote is also an option but within the EU time zone)

🗓️ What does your quest here entail?

Interact with B2B customers for additional information related to tasks and projects assigned.
Manage, analyze, and validate the data in internal systems related to churn, renewals, and revenue growth.
Guide customers through onboarding, take ownership of their journey and collaborate seamlessly across teams to ensure each customer achieves successful activation.
Maintain regular meetings with customers during their onboarding journey to offer continuous support and gather valuable feedback.

🦸 What’s all the fuss about?

We leverage AI, gamification, and machine learning to help customer service agents become support champions
We got named in Forbes' list of Top 25 Machine Learning Startups To Watch In 2020
We are a super international team of 15 people and 10 nationalities
We’re shaking up the customer service industry with our innovative solutions

🏆 What’s in it for you?

An office right in the heart of Amsterdam or co-working in Portugal
Great office gear: MacBook, tools, desks, chairs — there’s something for everyone
Flexible schedule, remote work (within the EU time zone)
Fun workstations (2019: Tuscany, 2020: Zoom 😢, 2021: Portugal, 2022: Italy, 2023: coming soon) & open holiday policy

Psst. Do you want to help us understand what makes you the best match for this role? Feel free to send us a 2-minute video motivation.

Up for a heart-to-heart?

Kaizo

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[Hiring] Customer Experience Specialist @Kaizo