Responsibilities:

Collaborating with the lawyers and clients to conceptualize innovative solutions incorporating people, process, and/or technology, to achieve business objectives and deliver exceptional client service centered on value, cost-effectiveness, efficiency, transparency, and predictability.
Developing a comprehensive strategy to implement HighQ workspaces for different legal teams and practice groups, consulting with each group individually to determine and execute on their needs.
Working with the lawyers and clients to document challenges, requirements, and business objectives; understanding how to solve business objectives versus feature specifications.
Managing innovation projects, including scoping, prioritizing, planning, and efficiently executing projects from start to finish; develops standard processes, procedures, and reports for such projects.
Seeking writing and speaking opportunities to raise the profile of eData and the Legal Technology Group.
Establishing processes and documentation to support the successful deployment of practice innovation solutions.
Developing and tracking metrics for adoption and usage of practice innovation initiatives.
Monitoring the legal innovation landscape, including for strategic insights, to gain an understanding of how specific people, processes, and technology can solve legal practice challenges, and to bolster the business case for innovation initiatives.
Working closely with the Firm’s IT department to ensure legal innovation solutions are developed and/or deployed in compliance with Firm requirements and following best practices for the management of the Firm’s legal technology and related data.
Participating in projects as assigned, including requirements gathering, analysis, documentation, internal and external outreach, research, and education.
Maintaining a strong working relationship with other members of the Legal Technology Group, the IT department, the Marketing department, Research Services, and other internal partners.
Works alongside attorneys, clients and vendors to build and refine practice innovation solutions; provides ongoing support for deployed solutions and serves as point of contact for troubleshooting inquiries.
Supports the development of training programs, templates, tutorials, and self-help resources for successful attorney adoption of practice innovation solutions.

Requirements

3+ years of experience in an active litigation support or litigation technology environment preferred.
5+ years of increasingly responsible, directly related experience during which knowledge, skills, and abilities applicable to the position were demonstrated. In particular, experience must include innovation consulting, project management, and/or client-facing roles.
A combination of experience inside and outside a law firm environment with knowledge management and/or legal innovation practices preferred.
Familiarity with legal technology concepts such as artificial intelligence, machine learning, and predictive coding.
Knowledge of content management, database structure and theory.
Knowledge of change management theory and/or experience with the ability to influence stakeholders at all levels.
Experience designing and managing sites using the HighQ platform.
Advanced knowledge of Microsoft Office Suite and capable of producing quality, compelling communications in various forms, including memos, spreadsheets, and slides.
Excellent project management skills; experience with project management tools such as Asana, MS Teams, and Smartsheet a plus.
Deep understanding of attorney work product across practice areas. Ability to establish credibility with the Firm’s lawyers and clients as a valuable resource and internal consultant.
Knowledgeable about corporate legal operations departments; demonstrated ability to interface with corporate legal operations teams.

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